Chapter One – Broken Arrow
It was a dark and stormy night. Rain was lashing the windows and flashes of lightning were crashing through the sky like …whatever. It was a storm. You’ve seen one before.
The house was hit and lightning knocked out the oven, my TV and my internet. Normally I unplug it, but decided to just turn it all off. There’s a lesson for you, dear reader.
Once the storm blew over I tried all the usual things you do to get Internet working again. Unplugging it, leaving it a while and plugging it back in and so forth. None of that worked and since it was a storm I figured it had struck the cable and knocked it out. My phone was also out, so it seemed the logical answer.
Calling Optus, I spoke to the first of many tech support representatives. He was from the phone support section, and while I was talking to him via mobile, my Optus phone decided to resurrect itself and start working again. He put me through to cable support.
This is where the fun began. Indian Tech Support.
Now… Before you jump to conclusions, let me clear this right up. I don’t get annoyed with foreign tech support because they are foreign. I get annoyed because when you’re trying to fix a problem, you need to be able to understand what the person is telling you, and they need to understand you. It doesn’t make a difference that they are Indian or Filipino or Martian. The same thing would apply if they were speaking in a strong Cockney accent.
It’s just hard to communicate with them. Not racist. End of story.
So, I’m talking to the first guy and he tells me to do all the standard stuff. Unplug the modem, turn off, reconnect and so on. I’m just getting no signal at all from the modem to the computer. At this point, I’m thinking it could be the actual outside cable, the modem, the Ethernet cable or the motherboard. I didn’t have a network card, just on the board.
Optus Guy says that from his end, it’s all working perfectly and there’s no problem. I ask if it’s the modem and he tells me that it can’t be, because he’s getting good signal from his end. It must be my computer.
Fine. It’s not the modem.
The next day I go to work and buy a network card from a guy there for $30. Expensive, but I had no internet. It’s like crack, brother.
At the end of the day I take it home and connect it up, and the card is as dead as a dodo. No lights come on or anything at all. I guess it could be the Ethernet cable…
Next I go to Jaycar, a shop that sells various electronics and such. I took the cable down and they ran it through a tester, which came up fine. I bought another network card and tried again.
Still nothing.
Having nothing to lose I called Optus again, to make sure the first guy wasn’t just on Work Experience.
Indian.
I explain what I’d done last time and that I’d already spoken to them and had replaced the network card and so on.
He goes through exactly the same thing again and tells me the modem is fine. He says to me, “Do you have a laptop to plug the modem into so that you can see it’s working?”
“I don’t have a laptop, sorry.”
“So you don’t have a laptop you can plug it into so you can see it’s working?” He suggests.
“No, I don’t have a laptop.”
“Oh.” A pause. “Can you get a laptop so you can plug it in to see if it’s working?” He suggests.
“I don’t have, or have access to a laptop.”
“If you have access to a laptop you could plug it into that to see it is working.”
I sighed, and reached for a weapon.
“I don’t have a laptop, and cannot access one. Look, I’ve checked the cable and it’s fine and I’ve now used two different network cards. Are you sure it’s not the modem?”
“It is not the modem, It is fine from here.”
I bid him farewell and hung up the phone.
Chapter Two – Not Without Supervision Read the rest of this entry »

